Choose the right time.
As the saying states, there is a time and a
place for everything, and communicating is no different. Avoid starting
discussions about heavy topics in the late evening. Few people will be thrilled
to be faced with sorting major issues like finances or long range scheduling
when they are the most tired. Instead, deliver messages and conduct discussions
about heavy topics in the mornings or afternoons when people are alert,
available, and more likely to be able to respond with clarity.
Facilitate an open, intimate
conversation.
Choose the right place, one that provides
freedom for the communication to open, flower, and come to maturity. If you
need to tell someone something that isn't going to sit well (such as news of a
death or a breakup), don't do it in public, around colleagues, or near other
people. Be respectful and mindful of the person by communicating to them in a
private place. This will also provide space to open the dialog into a wider and
a more involved mutual understanding and ensure that the two-way process is
functioning properly. If you are presenting to a group of people, be sure to
check the acoustics beforehand and practice projecting your voice clearly. Use
a microphone if needed to ensure that your audience can hear you.
Remove distractions.
Turn off all electronics that could
interrupt the conversation. If the phone rings, laugh it off the first time,
then turn it off immediately and continue talking. Do not allow external
distractions to act as crutches that sidetrack your concentration. They will
distract both you and your listener, and will effectively kill the
communication.
Clarify ideas in your mind.
This should be done before you attempt to
communicate any ideas. If you are feeling passionate about a topic, your ideas
may become garbled if you haven't already targeted some key points to stick to
when communicating. Key points will act as anchors, bringing focus and clarity
to your communication.
A good rule of thumb is to choose
three main points and keep your communication focused on those. That way, if
the topic wanders off course, you will be able to return to one or more of
these three key points without feeling flustered. Writing the points down, if
appropriate, can also help.
Be crystal clear.
Make it clear what you're hoping to convey
from the outset. For example, your purpose could be to inform others, obtain
information, or initiate action. If people know in advance what you expect from
the communication, things will go more smoothly.
Stay on topic.
Once you start to convey your three
main points, make sure everything you're saying adds to the message you intend
to communicate and strengthens it. If you have already thought through the
issues and distilled the them to the essentials, it is likely that helpful
pertinent phrases will stick in your mind. Do not be afraid to use these to
underline your points. Even confident, well-known speakers reuse their key
lines again and again for emphasis and reinforcement. Remember to keep the
overall message clear and direct.
BY WILBROD REGINA BAPRM 42683
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